Refund Policy
Countabill.com offers a refund policy (the “Policy”) under specific conditions as outlined herein. By purchasing any product or service through this platform, you acknowledge and agree to the following terms governing refunds and cancellations.
Refund Guarantee
The Company provides a 100% money-back guarantee for all orders when a refund is requested within fourteen (14) calendar days from the original purchase date. This guarantee applies provided that the request is submitted in accordance with the procedures set forth in this Policy. While we strive for complete customer satisfaction, refunds beyond this initial 14-day period are subject to the Company's sole discretion and shall be evaluated on a case-by-case basis by our customer support team.
Refund Eligibility
For subscribers residing within the European Union or European Economic Area, applicable local laws entitle you to a full refund within fourteen (14) calendar days following the commencement of your subscription. This 14-day period begins on the date the subscription is activated.
Non-Refundable Purchases
All charges for purchases are final and nonrefundable after the 14-day refund period has expired. No refunds or credits shall be issued for partially used subscription periods, except where expressly authorized by the Company in its sole discretion.
Refund Process
To request a refund, you must contact our customer support team via one of the following methods:
- Email: support@countabill.com
- Phone: +44 330 818 2099
- Online Form: https://countabill.com/contact
Upon valid cancellation, the Company will process all eligible refunds without undue delay and no later than fourteen (14) days from receiving notice of cancellation. Refunds will be issued using the original payment method, and no additional fees will be imposed as a result of the refund.
Nature of the service/product
You expressly acknowledge and agree that purchases of digital content not delivered on a physical medium (including but not limited to access to our digital platform or services) are final and nonrefundable once order processing has begun, provided that you have given explicit prior consent and acknowledged the forfeiture of your right of cancellation. This policy applies irrespective of whether the digital content has been fully or partially utilized.
Customer Support Availability
Our customer support team is available for assistance Monday through Friday, 09:00 to 18:00 (CET). While we endeavor to respond to all inquiries within forty-eight (48) hours during business days, response times may vary depending on inquiry volume.
Refund Method
All refunds shall be processed exclusively through the original payment method. Under no circumstances shall refunds be issued in cash or alternative payment forms.
By proceeding with any purchase, you affirm that you have read, understood, and agreed to the terms of this Refund Policy. The Company reserves the right to modify or amend this Policy at any time without prior notice, subject to applicable legal requirements.